OperatorCore Support

Common support topics

Contact support

Email info@aquatechresources.com or call 440-539-8273.

For faster help, include your name, account email, device and browser, the OperatorCore page or feature involved, what you expected, what happened, and any visible error message. Do not email passwords, verification codes, or sensitive facility information.

Response and availability

Support requests are reviewed as availability permits. Support does not provide emergency response, continuous system monitoring, or guaranteed immediate resolution.

Dashboard and facility view

Subscribed users open on the OperatorCore dashboard, which groups current and upcoming Maintenance, Operations, and Laboratory work by Sunday-through-Saturday week, day, This Month, and Next Month. The Awaiting review section includes review-stage records and open daily Process Rounds records whose day-level Ready for Review confirmation is valid and has not yet received administrator completion. Organization coworkers can see the same organization review queue. A completed administrator review removes the day from the queue; clearing or invalidating the Ready for Review confirmation also removes it. Later laboratory analysis or readout dates from open bench sheets may appear as due or overdue. Laboratory schedule items come from the current organization’s saved Lab Schedule. The facility selection filters the dashboard and is remembered on the current device for new forms; it does not change existing records. If expected work is missing, expand the applicable period, category, and day, clear the facility filter, and confirm that you are signed in to the correct account and organization. A preventive-maintenance generation warning means the latest scheduled update did not finish; review existing work orders and contact support before relying on the schedule.

Cross-device conflicts and saved history

If OperatorCore reports that a form was updated on another device, it has rejected the stale save instead of overwriting the newer server record. Keep the page open to preserve the entries on that device, then reload the latest saved form and reconcile the differences. For supported records, the signed-in record owner can use Recover from saved history to view the 20 most recent prior versions and selectively copy eligible entries into the open form. Review every recovered value. Recovery does not restore protected identity, confirmation, or locked fields and does not sign or complete the form.

QR scanner camera help

From QR Scanner, choose Start camera, Take QR photo, or Scan saved photo. Camera and photo decoding stays on the device. Closing the scanner or hiding the page stops the live camera. If access fails, allow camera permission for the site, close any app already using the camera, and retry in the full browser rather than an embedded browser.

Process Data charts

The Operations page builds Process Data charts from saved operational records associated with the signed-in account or organization. Available measurements may include pH, dissolved oxygen, influent and effluent temperature, Reactive Phosphorus, Total Phosphorus, MLSS, SVI, and—when recorded in an eligible City of Aurora process round—ferric pump speed in mL/min. Use the facility, date-range, and measurement controls to choose the data shown. The seven-day view shows individual readings; longer ranges show daily averages, and selecting a point shows its average, high, and low. Use the chart legend to hide or show influent, effluent, composite, or process series. Charts are operational aids and must be checked against the underlying records before use for reporting or compliance decisions.

Security PIN and recovery

Your four-digit PIN is used to confirm sensitive actions and identify the operator, sampler, or analyst entering information. Keep it private. If you forget it, use PIN recovery while signed in, answer all three recovery questions, and check the registered account email. Recovery attempts are limited. If you receive a PIN email you did not request, change your account password and contact support. The PIN does not replace your password or emailed sign-in code.

Daily process records

Organizations using daily process workflows may have multiple dated Process Rounds records for the same facility and day. Each manual Create new daily process round action starts a distinct form. A new form starts without a selected facility and receives its operational record number only after a facility is selected; completing an eligible record may prepare or reuse the next day’s automatically created record. Calibration is included in the daily record, and Round 1 cannot be completed until the calibration confirmation is complete. Existing weekly process and calibration records can remain available as closed archives after their entries and verified sign-offs are transferred to daily records. Open records can save entered fields to the account. Daily Process Rounds attempt an immediate account save before opening a linked settleometer, MLSS, SOUR, wasting, or other child form and before following ordinary page links. If OperatorCore cannot confirm that save, keep the page open and use Retry Save or reconcile the newer account copy before navigating.

For the current City of Aurora daily workflow, Plant Inspection and Samples panels remain available in all three rounds, while review and closed records keep entries read-only. The Daily Conditions section is available for Central and Westerly, and weather forecasts, prior ferric readings, and ferric-use calculations follow the facility selected on the record. Central rounds use two RAS pump frequency readings with a 0–60 Hz range, two WAS pump status and RPM entries, and four Tertiary Filter Pump status entries; Westerly retains its facility-specific RAS and tertiary-compressor fields. Ferric pump speed is recorded in mL/min and can appear as a Process Data measurement. Daily records use day-level review and completion and do not display the weekly operational record’s separate send-for-review or follow-up controls. Some related wasting or bench-sheet records appear only after the applicable action is selected. Review all identities, times, readings, dates, facility assignments, and links before closing or emailing a record. An automatically created, calculated, forecast, or PIN-attributed entry does not by itself mean the work was performed or verified.

Settleometer timer and linked rounds

The settleometer timer uses the saved test date and test start time. Refreshing, hiding, or leaving and reopening the form recalculates elapsed time from that recorded start instead of starting a new timer. Empty five-minute reading-time fields through 30 minutes are filled as their recorded intervals pass; existing times are not replaced. Closed or read-only records are not changed. Confirm the test date, start time, each reading time, and the corresponding measurement before completing the record.

Administrator closure of unfinished forms

An organization administrator can close an unfinished open or review-stage form from the record page. Save current changes, enter a specific closure reason, and verify the administrator PIN. OperatorCore preserves the saved entries and records the administrator, time, reason, and audit event. The closed record identifies the administrative closure, and unfinished items remain unfinished; this action does not certify missing work as complete. If the record changed on another device, reload and review the latest saved version before trying again.

MLSS and MLVSS balance units

Select the balance-reading unit shown by the instrument before entering filter weights. Choose grams (g) or milligrams (mg); the field labels and solids calculation update to match, while MLSS and MLVSS results remain in mg/L. For readings entered in grams, OperatorCore multiplies the mass difference by 1,000,000 and divides by sample volume in mL. For readings entered in milligrams, it multiplies by 1,000 and divides by sample volume in mL. Verify the balance display, tare, final or dry and ignited masses, sample volume, duplicate agreement, and approved method before accepting the result.

Laboratory schedules and parameter bench sheets

Open Laboratory and choose Lab Schedule to view planned collection and analysis dates. Organization administrators and eligible independent users can configure facilities, outfalls or sampling locations, parameters, sample types, frequencies, monitoring months, collection weekdays, date ranges, analysis delays, and—for weekly schedules—the allowed day-of-month window. Planned dates do not mark work complete. Create Bench Sheet opens the applicable parameter sheet with schedule context; a later analysis or readout can open the matching existing bench sheet when one is found. Confirm the actual approved method, matrix, preservation, holding time, quality-control requirements, laboratory SOP, permit, and state or federal approval before use.

Hach QC bench sheets

Laboratory forms include Total Phosphorus Three-Spike QC and Ammonia Duplicate and Fortified Matrix QC. The phosphorus sheet requires separate unspiked and three-spike preparations, complete digestion and timing documentation, pH and instrument-graph review, blanks, controls, organization-approved criteria, and reviewer disposition. The ammonia sheet requires separate sample, duplicate, laboratory-fortified matrix, and laboratory-fortified matrix duplicate preparations, the authorized preparation route, reaction timing, blanks, controls, recovery and precision criteria, and reviewer disposition. OperatorCore recomputes supported mixtures, prepared results, recoveries, relative percent differences, control recovery, reporting result, and automatic flags when the record is submitted. Completed records remain scoped to the account and organization, and a PDF is emailed to the account email. Automatic flags and example limits are review aids; confirm the current Hach procedure, permit-approved method, laboratory SOP, and organization-approved criteria before accepting a result.

Operational Data and exports

Open Operations and choose Operational Data to select a facility and a seven-, 14-, 30-, Last Month, 60-, 90-day, one-year, or custom date range. The table and charts are read-only views derived from saved process and wasting records. Daily ranges can include in-progress readings. A listed day’s flow is the exact decimal difference from that day’s Round 1 totalizer to the next day’s Round 1 totalizer. OperatorCore preserves the recorded totalizer precision instead of applying an organization display rule or rounding the difference; missing readings remain blank, and a decrease shows Meter reset. Wasted volume includes completed wasting events only. PDF and XLSX exports use the same day assignment and exact flow value and are working copies generated for the selected range. Review the linked source records, units, missing values, meter changes, and calculations before using or distributing an export.

Closed records

Closed and shared read-only forms keep their section navigation available so users can review Plant Inspection, Samples, historical dropdown selections, range or plate details, and other saved values. Entries and completion controls remain locked. Supported closed forms also include a Saved form information section that lists stored entries, including fields from an earlier layout that no longer appear in the current form. That section is for review only and omits internal authentication and record-control fields. If a saved value is missing, confirm that the correct record, facility, organization, and archived or current version is open.

Preventive-maintenance schedules

Eligible organization users and paid independent operators can create one-time or recurring preventive-maintenance schedules. Confirm the task instructions, asset or location, first due date, recurrence, advance-creation period, and optional end date before saving. Each occurrence becomes a separate dated work order. Pause or cancel a schedule to stop future generation; work orders already created remain available and must be managed separately. A generated work order does not confirm that maintenance was performed.

Organization form customization

Organization administrators can use Form Customization to create forms, add or configure eligible fields, change layouts, set IF conditions, and define child forms. Measurement Units sets an allowable minimum, maximum, and decimal precision for an existing unit across the organization’s matching numeric fields; it does not rename or convert the unit. Range warnings allow the entered reading to remain in the record.

Use Edit form layout from the organization administration workflow to rearrange sections and fields or remove and restore optional items. Identification, personnel, date, confirmation, and other protected fields cannot be removed through ordinary field settings. Create a child form only after its required fields exist, map each parent field to one child field, and review copied values when the child is created. Later parent edits do not update the child automatically. Closed organization-created records retain their stored field definitions for context and open as records rather than starting a new form.

Facility permits, outfalls, and reading flags

An organization administrator can open Permit Limits from the organization administration area and configure the state, issuing agency, facility and permit details, receiving waters, outfall or monitoring-location identifiers and descriptions, phases, parameters, units, limits, sampling requirements, and seasonal months. Saved monitoring requirements are collapsed by default and can be expanded for editing. Outfall selectors show the identifier together with its description when one is available. If the same parameter appears more than once, each collapsed label also shows its own monitoring months so the requirements can be distinguished. Those outfalls are used by facility permit requirements, manual screening limits, monitoring bench sheets, and the Lab Schedule. A protected permit-reference PDF may also be attached. OperatorCore may flag supported readings that appear outside a configured instantaneous range. Verify every setting against the current permit and regulator instructions; a flag, schedule, or bench-sheet reference does not determine compliance or submit information to a regulator.

Asset QR labels and scanner

Open Asset Collection and choose Print QR Labels to create labels organized by facility, building or area, asset, and component. From the main menu, open QR Scanner and allow camera access or select a QR-code photo. Camera and photo decoding occurs on the device; closing the scanner stops the camera. Scanning an OperatorCore asset label opens the asset detail and work-history page. The person scanning must sign in with an active account authorized for that organization. A QR label does not bypass permissions and should not replace approved safety, isolation, or equipment-identification controls.

Deleted forms and work orders

Supported forms and work orders are normally hidden after deletion. A current organization administrator may restore a deleted work order for up to 30 days after confirming the administrator’s PIN. The restore remains limited to records in the administrator’s current organization and preserves the work order’s saved information. After the 30-day period, a deleted record may be permanently removed. Contact your organization administrator promptly if a record was deleted by mistake.

Managed weather and service requests

If your organization has Managed WeatherLink access, ask an organization administrator to connect the facility's WeatherLink API credentials and assign its station. The dashboard and Site Weather use that assignment; the dashboard’s Yesterday rainfall period is midnight to midnight in Eastern Time, including daylight-saving transitions, and supported WeatherLink rain fields are normalized so the same rainfall is not counted twice. Month and year totals run through the latest available WeatherLink reading. Disabling the add-on retains the connection settings for later reactivation. For a service request, select the facility and equipment or area, describe the issue, and submit it from OperatorCore. Your recent requests appear on that page. Report an urgent safety concern through your facility's immediate notification process as well.

Permit metal selections

The Permit Limits parameter list identifies supported effluent and sludge metals individually instead of using a generic Metals choice. Selecting a listed metal fills the displayed permit parameter code and measurement unit. An existing saved requirement keeps its saved code and unit until the parameter is changed. Verify every prefilled value against the current permit before saving or using it.

Emergency and safety issues

Do not use this support page for emergencies, active spills or releases, immediate public-health threats, electrical hazards, confined-space incidents, or other urgent conditions. Follow the facility emergency plan and contact emergency services, facility leadership, the appropriate regulator, or another qualified responder.